Smart Insights Roll Out the Perfect Welcome
Every reservation receives an arrival briefing—celebrations to acknowledge, amenities to prepare, and upsells to offer—so your team anticipates guest needs instead of reacting to them.
- Arrival prep cards flag anniversaries, made-to-order amenities, and loyalty perks before the guest reaches the desk.
- AI insight tags point teams to the next best action—upgrade, welcome surprise, or payment follow-up—in seconds.
- Confidence scores and urgency badges keep operations laser focused on what matters before check-in.
Smart Insights
AI-powered guest intelligence
Regular Guest
2 stays • £644 lifetime value
63
Score
Total Stays
2
Avg Length
2N
Total Spent
£644
Keira Gibson arrives tomorrow for an anniversary stay with rose petals and Prosecco requested
AIUrgentEnsure the celebration amenities are prepared before arrival to deliver a flawless experience.
Welcome Keira Gibson tomorrow on a quiet high floor, aligning with her long-standing preference
AIPre-assign a high-floor room and brief the team ahead of check-in to keep her loyal stay consistent.
Keira Gibson is celebrating a special occasion but has only booked a standard room with minimal add-ons beyond the Prosecco
AITheir anniversary context presents an opportunity for a thoughtful upsell that enhances their celebration rather than feeling transactional.
Contextual Intelligence, Delivered Automatically
Smart Insights analyzes guest history and behavior to surface actionable recommendations exactly when staff need them.
Arrival Briefings
Celebrations, loyalty perks, dietary notes, and room preferences land on each booking before guests reach the desk.
Revenue Triggers
High-confidence upsells—spa, dining, packages—arrive with confidence scores so teams know where to act first.
Inbox of Insights
Smart Insights live inside booking details, guest profiles, and the mobile app—no separate dashboards to check.
Know the Guest Story
Loyalty status, lifetime spend, stay cadence, and behaviour patterns are stitched together automatically.
Playbooks That Convert
Each insight comes with next-best actions—upgrade offers, amenity reminders, or service scripts—ready for staff to run.
Live & Learning
Signals update the moment a guest communicates, and accuracy improves with every stay across your portfolio.
Intelligent Insights Across Every Category
From service preparation to revenue opportunities - insights that make every interaction count
Service Preparation
- Special occasion detected (anniversary, birthday)
- Dietary requirements from previous stays
- Preferred room temperature and amenities
- Mobility assistance needed
Revenue Opportunities
- High likelihood of spa service booking
- Room upgrade potential based on budget
- Package add-ons matching preferences
- Late checkout upsell opportunity
Guest Preferences
- High floor preference detected
- Early check-in requested previously
- Prefers extra pillows and firm mattress
- Regular champagne and chocolates orders
Satisfaction Alerts
- Previous complaint about noise - room selection
- Last stay rated 3/5 - follow-up needed
- VIP guest with high expectations
- Repeat guest - welcome back message
Proven Results
Smart Insights delivers measurable improvements in revenue and guest satisfaction
25% More Upsells
Revenue opportunities identified at the perfect moment increase conversion rates significantly.
15% Higher Satisfaction
Personalized service based on real guest data leads to measurably better experiences.
85% Prediction Accuracy
System continuously learns from your property's patterns to improve recommendations.